We want to ensure that you are satisfied with your shopping experience at Power Day Sale. Here is an overview of our Refund Policy to guide you through the refund process.
Eligibility for Refund:
- Refunds are available for items that are unused, in their original condition, and returned within 14 days of purchase.
- Certain products, such as final sale items, may not be eligible for a refund. Please refer to the specific product descriptions for details.
Other Reasons for Refund:
- Lost in Transit: In the event that your order is lost during shipping, we will collaborate with our logistics partners to thoroughly investigate and resolve the matter. Depending on the circumstances, you will be entitled to either a full refund or a replacement.
Important Notes:
- Shipping fees are non-refundable unless the return is due to a product defect or an error on our part.
- Refunds may be subject to restocking fees for certain items; these details will be communicated during the refund process.
- We recommend ensuring your return package for valuable items.
- Refunds will be processed within 14 business days of receiving the returned item.
- You’ll receive a confirmation email with details of your refund.
- Refunds will be issued to the original payment method used for the purchase.
If you have any concerns or questions about your refund, please contact our Customer Support team for assistance. https://help.tdmercado.com/