Shipment is Late

Most orders are delivered on time. However, in some situations orders show up after the estimated delivery date.

Here are some of the possible reasons for late delivery:

  • Incorrect address
  • Missing apartment, building, floor, or house number
  • Severe weather conditions
  • Product out of stock
  • Product damaged during transit
  • Local or regional contingencies

Some of the actions you can take are:

  • Track your package and confirm the estimated delivery date in Your Orders. We update the information if there is a change in the estimated delivery date.
  • Confirm your shipping address in Your Orders. To avoid delivery problems, keep your address information up-to-date and add delivery instructions to Your Addresses.
  • Check payment processing in Your Orders.
  • Wait for 48 hours to allow for any unexpected delays. We typically notify customers if any delays in delivery occur.

If you haven’t received your order but tracking shows as delivered, go to the page Find a Missing Package That Shows As Delivered Occasionally, packages are returned to us as undeliverable. Visit Undeliverable Packages  for more information.

Need Support ?

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Your Request Is Received!

Please check your email inbox. The confirmation email will contain your ticket number and additional information about the return/exchange process.

An agent will respond to you within 24 hours. They will review your request and provide further instructions.